Stage Help
Go to website
Back
Articles on:Platform
General functionality of our platform when accessed from your web browser.

Categories

  • Creators
  • Livestream
  • Virtual Gifts
  • Platform
  • Billing
  • Chat
  • How to debug my problem further?
    Open Google Chrome and navigate to the Nood page where the problem occurs. From the Chrome menu bar select View > Developer > Developer Tools. From the panSome readers
  • Livestream is stuck at "Connecting..."
    The livestream "Connecting..." screen occurs in the following scenarios: Creator is offline Creator's connection is not sending continuous video frames Your connection cannot download the selected stream variant fast enough We package video in two-second segments. For a 1080p 30fps livestream, each two-second segment averages 1.5MB in size. If you see the "Connecting..." screen for every broadcast, this is likely an issue with your connection not downloading each video segment faFew readers
  • How to change my avatar?
    Click on the ** [hamburger menu] ** located at the top left of your screen Click on ** [Settings] ** Click on ** [Profile] ** Click onFew readers
  • How to reset my password?
    Reset password Request to reset your password → www.platform-domain-name/password Open the reset password email and click on the reset password link Choose a new passwordFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us

© 2022 Stage Help