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Common problems you may run into when purchasing tokens.
Can I get a refund?
You will not be able to sell Virtual Items in exchange for virtual or real currency credited back to you, nor will you be able to receive a refund of virtual or real currency for Virtual Items (including any virtual currency), including if your access to the Platform has been suspended, limited or terminated.
Why is my credit card declined?
Credit cards are declined for several reasons, most notably when one reached its limit. If you believe your card still has room to spend, it can be for one of the following reasons: You made a previous purchase on the platform in the last fifteen minutes. We block your card from being used for more than one purchase per fifteen minutes to prevent accidental duplicate charges. Solution: Wait at least fifteen minutes between successful purchases when using the same card.